I've googled instructions and I cannot find a RIDE ASSIST menu on the bike's display nor in the Aventon app. I hold + and - for 3s but no RIDE ASSIST menu. Help please. I would post in the Aventon forum, but the admins are not approving my request to be added and it's been a couple of weeks.
Hi there,
Thank you for reaching out. We want to make sure you get this sorted out as quickly as possible so you can get the most out of your display and app. Our customer service team will be contacting you shortly to further assist with your inquiry and help guide you through the settings step by step.
Regards,
Aventon
Hi there,
Thank you for your feedback! We are happy to hear that you are loving the Pace 5 REC. If you have any questions or need assistance, please do not hesitate to reach out to our customer support team directly at 1-866-300-3311. We are available Monday through Friday from 9:30 AM to 4:00 PM PST. Thank you for choosing Aventon, and happy riding!
Regards,
Aventon
New battery was defective quick order to replace it and ship it out. Excellent customer service.
Hi there,
Thank you for sharing your experience with us! We are happy to hear that our customer service team was able to assist you quickly and get a replacement order placed right away. Getting you back on the road safely is our top priority. Thank you for choosing Aventon, and happy riding!
Regards,
Aventon
There are a few things I could nit-pick about and really only 1 thing I would suggest. The brakes are touchy and need a bleed to get them right. But in all fairness I expected to have to bleed them and I can't knock Aventon for it. The motor on the bike is insane how powerful it is. You can climb things your eyes tell you otherwise. The weight sounds heavy but the bike is very nimble and moves through turns great. The tires are fine and I would suggest that one of the first things you do is convert the wheels to tubeless. Aventon gives you the valve stems and with a little effort you have a tubeless. I did upgrade the cockpit with new bars and stem but thats all personal preference. I already have 175 miles on the bike and every mile has been a blast. 100% happy i purchased this bike and recommend it for anyone looking for a great emtb.
Hi there,
Thank you for sharing your feedback. We are absolutely thrilled that you have already crushed 175 miles on your e-MTB and that every single one has been a blast. Hearing that the climbing power defies your expectations is exactly what we strive for.
We also love that you highlighted the tubeless conversion with the included valve stems—that is incredibly helpful advice for fellow trail riders looking to optimize their setup right out of the gate. Thank you for choosing Aventon, and happy riding!
Best,
Aventon
I love my Pace 4 Swept Back handlebars! Had them installed on my Level 3 Step Through and the comfort in my ride improved significantly. I now sit more upright and my mileage has increased.
Hi Burnell,
Thanks for sharing your experience! It is fantastic to hear that swapping to the Pace swept-back handlebars gave you that perfect, comfortable upright ride on your Level.3. There is nothing better than a boost in comfort leading to more miles on the road. Thank you for choosing Aventon, and happy riding!
Regards,
Aventon
Hi Philip,
Thank you for the feedback! We are glad that your first impression of the foldable lock gives you confidence. It is designed to be just as tough as it looks while staying compact and easy to carry. Thank you for choosing Aventon, and happy riding!
Best,
Aventon
I broke the plastic battery release ****. Aventon quickly replaced it with a new, cast metal, release ****. Thanks Aventon!
Hi James,
Thank you for sharing your experience! We are happy to hear that our customer service team was able to assist with sending out a replacement battery release knob.
If you have any questions, please feel free to reach out to us Monday through Friday from 9:00 am to 4:30 pm PST. Thank you for choosing Aventon, and happy riding!
Regards,
Aventon
My husband bought this bike after much research. We even found one to try at a bike shop nearby. It was perfect for me since it was the small frame. I kept trying to order it but kept getting out of stock messages. Finally I found they discontinued the small frame. The medium frame is just too large for me, do I ended up with a different brand altogether. Still wish I had that Ramblas. My husband has never wanted to bike more than he does now - he us in love with his Ramblas ADV. Great bike!
Hi Jules,
Thank you for sharing your story with us! We are thrilled to hear that your husband is loving his Ramblas ADV.
We appreciate your feedback regarding the availability of the small frame size. Hearing from riders who need specific frame options is incredibly valuable, and we are forwarding your notes to our product development team.
Regards,
Aventon
Enjoyable to ride in comfort! Ordering another for my wife now that I know how well it cushions the ride...
HI Roger,
Thank you for sharing your feedback! We are absolutely thrilled to hear that the comfort and cushioning have made such a positive difference in your rides. We can't wait for both of you to be out cruising comfortably together. Thank you for choosing Aventon, and happy riding to you both!
Best,
Aventon
This is my third Soltera I've purchased over the years. One 2.0 and second 2.5. I ride year round in some tough Northeast weather during the colder winter months. My Soltera has never let me down on my daily 20 mile ride. The upgraded brakes and tires add to the value. The range of battery is impressive and pedal assist works perfectly. Overall a great bike.
.
Hi Fredho,
Thank you for sharing your experience with us! We are happy to hear that you are loving the new upgrades to the bike and that it has been a reliable part of your daily transportation through all the different weather. Thank you for choosing Aventon, and happy riding!
Regards,
Aventon
Hi Scott,
Thank you for your feedback! We are so glad to hear that this addition is making your rides even more enjoyable and giving you that perfect bit of comfort or assistance right when you need it. Thank you for choosing Aventon, and happy riding!
Best,
Aventon
I bought a Aventure M in December from my local dealer and have been riding it ever since.
Paved trails, gravel trails and even some easy mountain bike trails and it has just kept rolling along.
It's a great explorer and adventure bike.
I've had no issues or problems with my bike, just checking nuts and bolts occasionally to make sure nothing comes loose.
I ride it 4-5 days a week 20-30 miles at a time when the weather is good.
Hi Greg,
Thank you for sharing your experience with us! Putting on 20 to 30 miles at a time, 4–5 days a week, is incredible! We are absolutely thrilled to hear that your Aventure has been the perfect exploring companion across paved paths, gravel, and mountain trails alike. Thank you for choosing Aventon, and happy riding!
Best,
Aventon
Happy with this transaction. Received great advice and buying the part was simple.
Hi Jeff,
Thank you for sharing your experience! We are so happy to hear that our customer service team was able to provide you with great advice and that the purchasing process was smooth from start to finish. Happy riding!
Regards,
Aventon
Hey was looking to get a replacement crank but cant find anyone online in australia who stocks it. can you help?
Hi Peter,
Thank you for reaching out to Aventon! One of our customer service reps will be contacting you shortly to further assist. Thank you for choosing Aventon!
Regards,
Aventon
Can we get some new colors rather than blue and gold on the adventure 3 step through please
Hi Steve,
Thank you for your feedback! Choosing the right color is such a fun part of getting a new bike, and we completely understand wanting to see even more variety beyond our current Cobalt Blue and Java options for the Aventure.3 step-through. We will be forwarding your feedback to our team for future upgrades and product releases. Thank you for choosing Aventon!
Regards,
Aventon
I love that we can easily remove our bags so we can safely store them in are car, while our bikes are on the bike carrier.
Hi William,
Thank you for sharing your experience! We love hearing how easy our bags make your travel routine. Thank you for choosing Aventon, and happy riding on all your upcoming adventures!
If you have any questions, please feel free to reach out to us Monday through Friday from 9:00 am to 4:30 pm PST.
Regards,
Aventon
Hi Todd,
Thank you for sharing your experience! We intentionally design our website resources and support guides to be as clear and straightforward as possible, so we are thrilled to hear your replacement was quick and easy. Thank you for choosing Aventon, and happy riding!
Regards,
Aventon
This bike has earned every bit of hype it receives. It's just a genuinely great machine. Its a joy to drive and worth every penny.
The good: the stock headlight is actually usable. The suspension absorbs the terrain and the weight makes the bike feel planted. The controls are intuitive and the app just works. The riding position is very comfortable.
It's not hard to assemble, the instructions are well written. The entire bike is high quality.
My only real complaint with this bike is, they provide a decent quality, seat post reflector, with the installed cargo rack, unless you're riding with the seat post all the way up, the reflector will be hidden by the rack or a bag. I think there should be an OEM option to relocate the reflector to rear of the rack, i was able to resolve this issue by custom designing and 3D printing a mount to resolve the issue, which isn't a deal breaker but there should be a bracket either sold separately or sent with the bike.
Overall, extremely impressed, its the first bike I've wanted to put miles on just because.
Hi Steven,
Thank you for your feedback! We are absolutely thrilled to hear that the bike has lived up to all the hype for you. We also appreciate your feedback regarding the seat post reflector, and we will be forwarding your thoughts to our team for future upgrades and product releases. Thank you for choosing Aventon, and happy riding!
Best,
Aventon
Moved to a mid drive e-bike from a rear hub throttle e-bike and it’s a night and day difference. If you want a e-bike that feels more like riding a regular bike and get some exercise I would check out a mid drive like the Level 4 ADV. You can ride around effortlessly but, if you want you can also exert more effort to go even faster and get some exercise. The optional throttle works ok but, due to the mid drive motor it isn’t as torquey like a rear hub e-bike and cuts into the bike’s range. It has no problem going 20 mph with the throttle. I was leaning more towards the Level 4 REC at first because I enjoy riding e-bikes that have a throttle with instant torque but, in the end I am glad I got the Level 4 ADV. It has great range, shifting customization, auto shifting is a useful/nice option that can also be customized and I get some meaningful exercise while having a lot of fun. I wanted matte black but, it was sold out. I end up getting the step through in haze color and I’m actually glad I did. The matte black is not **** by any means but it’s kind of boring. The haze purple is a nice shade of purple. I wished it was a little darker but, it’s still really nice shade. Really happy with the Level 4 ADV. Hoping to see some Aventon belt drive e-bikes in the future.
Hi AJ,
Thank you for your feedback! We are absolutely thrilled that you are loving the Level.4 ADV and experiencing the 'night and day' difference of that mid-drive motor and the perfect balance of effortless cruising and customizable auto-shifting. We are also glad the Haze purple won you over—it definitely brings a fantastic, unique pop of color to the road! We appreciate your feedback regarding upgrades, and we will be forwarding this to our team. Thank you for choosing Aventon, and happy riding!
Regards,
Aventon
Love my Aventon Bike, I have had it for over 6 years. Soletera is a Awesome Start E-Bike. The Battery works great. I have refered all my friends on Aventon.
Hi Michael,
Wow, 6 years and still going strong! Thank you so much for sharing your feedback. The Soltera is definitely a fantastic, lightweight ride, and we're so happy to hear that you are enjoying it and sharing the e-bike love with your friends. Cheers to many more years of happy riding!
Regards,
Aventon
This is the one I bought,, should be plug-in play,, I wonder if that little orange piece comes out before I plug it together?
Hi Laurie,
Thank you for reaching out to us. Please do not remove the orange component. One of our customer service representatives will be contacting you shortly to further assist.
Best regards,
Aventon
I purchased the Abound LR Ebike in early May 2026 and I have mostly good things to say about it (except for the frame storage bag).
I love this bicycle.
Solid construction. Good instruction video for assembly... Although I did cut myself on a bad shard of metal left behind by manufacturing (the builder didn't do a proper cleanup after milling the holes), so be careful. It's not a big issue; I just filed it down. But it will take you by surprise when you don't know that they left a razor-bladed shard of metal on the frame.
The motor has plenty of power. I can climb a 19% incline with a 7-year-old passenger, maintaining 12 kph, without even getting winded.
I get around 50 km per charge, but I like to push it and I ride in an area with many hills.
The front wheel is a little wobbly... more than what I was used to. But that might just be a normal consequence of having a smaller wheel than my old city bike.
The brakes are a little noisy, but this is my first time using disc brakes, so maybe that's common with that kind of brake.
The handlebar USB-C port is not 2A (I think) so it will power my cell on the go but not quite enough to recharge while using GPS.
Also: be careful to keep a hand on the bike when a child is seated at the back. The child can easily tip the bike if not careful. The bike stand will not prevent them from tiping.
Other than those nitpicks, the Abound LR is great in every way that matters: powerful motor, good range, a comfortable seat, user-friendly electronics, a reliable gear changer, adjustments are easy with a single included Allen wrench, a brilliant locking bike stand, quality passenger handrails and feet rests, a genuinely useful headlight, and it's overall fun to ride.
I'm very happy with my purchase so far...
BUT NEVER USE THE COMBINATION LOCK ON THE FRAME STORAGE BAG.
Unfortunately, the 3-number dial lock that comes with the frame storage bag is ABSOLUTE GARBAGE. The cheap plastic dials and mechanism are defective. The gear inside will slip during use and CHANGE THE COMBINATION RANDOMLY so that you can't get your stuff from the bag anymore. The first time, I had to force the lock open and disassemble it to fix it. The second time, I knew this was a defect and not user error.
I'm still going to give it 5 stars because the bike parts of the bike are good... But that bag combination lock is dead to me.
Hi William,
Thank you so much for taking the time to leave such a detailed and thoughtful review! We are thrilled to hear that you and your passenger are loving the power, range, and overall ride of your Abound LR.
We see that one of our customer service representatives is currently assisting you with the storage bag. We will also be forwarding your valuable feedback regarding the frame and lock to our product team for future upgrades and product releases. Thank you again for choosing us!
Regards,
Aventon
I live in a super bikeable community and honestly used to hate e-bikes. But back problems and active kids humbled me, so I found myself talking to a friend who has an abound. I went for it and am SO happy with my purchase! This isn't just an e-bike for me, it's possibility and adventure. I paired it with the Thule Next Maxi for my toddler and we have the time of our lives biking to the beach next to my 10 year old. I set it to eco so we can keep pace together. It's the best and has opened so many more opportunities for memories with my kids. Thanks Aventon!
Hi McKenna,
We are absolutely thrilled to read this! Thank you for sharing your story with us. There is nothing better than hearing how the Abound has brought back that sense of possibility and adventure for you and your family. We love that you're able to cruise to the beach, keep pace on Eco mode with your 10-year-old, and make those unforgettable memories with your toddler in tow. Welcome to the Aventon family, and here’s to many more beautiful beach rides ahead!
Best,
Aventon
This bike is insanely fun to ride and extremely versatile. I strapped the rear cargo on and have done groceries, returned shoes and picked up a 12 pack all strapped to the back and ripping around the neighborhood. Perfect neighborhood cruiser bike
Hi Mike,
Thank you so much for sharing your experience with the bike! Hearing how much fun you're having ripping around the neighborhood and knocking out errands is exactly what we love to see. Thank you for choosing Aventon, and happy riding!
Best,
Aventon
Easy to install. 2 bolts and bend holding pin straight and pull out pad and bracket and squeeze in calipers then reinstall. Snug bolts squeeze break and tighten bolts. Rode a few blocks and no noise and stops quiet.
Hi Thomas,
Thank you for taking the time to share your review. We're happy to hear that you are back on the road! Thank you for choosing Aventon, and happy riding!
Regards,
Aventon


