RIDE AVENTON, INC. LIMITED WARRANTY TERMS
This Limited Warranty (“Limited Warranty”) is issued by Ride Aventon, Inc. (“Aventon”). Aventon gives this Limited Warranty for the periods stated herein, subject to certain limitations, on new Aventon e-bikes, except for the following e-bike models: __________________ whose model-specific warranty coverage can be accessed here. This Limited Warranty applies to new e-bikes purchased in the United States or Canada on or after January 1, 2026, not herein excluded, and accessories installed on the covered e-bikes at the time of purchase (the “Products”), and warrants against defects in material or workmanship when the Products are properly operated, maintained, and stored in accordance with the recommendations set forth by Aventon, including but limited to in the User Manual. Aventon’s User Manuals are available here. All Aventon e-bikes purchased prior to January 1, 2026 shall be warranted pursuant to the limited warranty, if any, provided by Aventon on the date of purchase.
Before your first ride, please read the manual(s) provided with each Product. They contain important safety information and information about proper assembly, use, and maintenance. The limited warranty periods set forth in this Limited Warranty begin on the date of original retail purchase when the Product was purchased new from any Authorized Aventon Retailer or directly from Aventon. The Limited Warranty is partially transferable to a subsequent purchaser of the Product prior to expiration of the warranty period, but any such transfer shall not extend any applicable warranty period.
As explained in more detail below, Aventon warrants the Products for a limited time from the date of original retail purchase against defects in materials and workmanship when used normally in accordance with Aventon’s published manuals, instructions, and guidelines.
LIMITED WARRANTY COVERAGE AND LIMITATIONS
Limitations of Warranties and Remedies (Uncovered Items)
The Products are designed to provide for reliable use when operated and maintained in accordance with Aventon’s instructions and guidelines. However, the potential for Product misuse or unapproved modifications or alterations exists. Therefore, the Limited Warranty provided shall be as follows:
The Limited Warranty shall not apply to any Product that has been repaired, altered, or modified by anyone other than Aventon or an Authorized Aventon Retailer in a way that in Aventon’s sole judgment has adversely impacted the Product’s operation, performance, stability, or durability, or to change its intended use. The Limited Warranty shall also not apply to any Product which has been subject to misuse, abuse, negligence or accident, nor to any Product not operated in accordance with Aventon’s instructions. The Limited Warranty shall also not apply to a Product that has been used at any point in time for racing, stunts, or other competitive activities, whose serial number has been altered or removed, or to Products sold at wholesale or to Products that are sold to a business for commercial use, such as in rental fleets. In addition, the Limited Warranty does not provide coverage for damages caused by:
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Improper assembly or installation;
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Crash, neglect, improper repair, improper maintenance, or other abnormal, excessive or improper use;
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Corrosion;
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Improper alteration or installation of components, parts, or accessories not originally intended for or compatible with the Product; or
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Failure to perform maintenance or service at appropriate intervals in accordance with the written instructions provided with the Product. The most current instructions for each Product, including the User Manual, can be found by visiting this website.
THE DETERMINATION OF WHETHER DAMAGE OR DEFECT TO A WARRANTED PRODUCT(S) IS COVERED BY THIS LIMITED WARRANTY SHALL BE IN THE SOLE DISCRETION OF AVENTON. PLEASE CONTACT CUSTOMER SERVICE WITH ANY QUESTIONS.
Aventon’s guidelines and instructions shall include, but are not limited to, information contained in technical specifications, user manuals and service communications.
Limited Warranty Coverage and Periods of Warranty
Aventon extends the Limited Warranty on designated components of the Products as specified below. At Aventon’s sole option, it may require the Product owner to first exhaust any applicable warranty provided from any third-party manufacturer for non-Aventon manufactured products or components, including but not limited to drivetrains, brakes, and suspension parts, installed on the Product(s) at the time of original retail sale. Moreover, third-party components may also be covered under their separate warranties from their respective manufacturers for a period of time longer than those coverage periods provided by this Limited Warranty.
Two-Year Limited Warranty Period
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Limited frame warranty. Aventon provides the limited warranty on the structural integrity of all Aventon-branded frames and framesets for a period of two years from the date of original retail purchase, excluding cosmetics such as but not limited to paint and graphics. Frameset means an Aventon-branded frame equipment with an Aventon-branded rigid fork, but does not include suspension forks and suspension parts, including the frame hardware and kick stand. *The original retail purchaser may extend the warranty coverage period on the structural integrity of the frame and frameset to a lifetime warranty upon registering the Product with Aventon within ninety (90) days from the date of original retail purchase; however, any lifetime warranty shall be provided only to the original retail purchaser and is not transferable.
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Limited drivetrain warranty. Aventon provides the limited warranty on Aventon-branded motors and/or drive system components, which shall include only the crankset, hanger, and pedals, for a period of two years from the date of original retail purchase.
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Limited electrical warranty. Aventon provides the limited warranty on Aventon-branded electrical components, which shall only include the battery and battery terminal, cadence sensor, charger, controller, display, electronic control unit (ECU), front and rear light, harness, motor, throttle, and torque sensor, for a period of two years from the date of original retail purchase.
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Limited wheels warranty. Aventon provides the limited warranty on Aventon-branded wheels, which shall only include the non-electric hubs, rims and spokes, and wheel hardware, for a period of two years from the date of original retail purchase.
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Limited battery warranty. Aventon provides the limited warranty on all Aventon-branded e-bike batteries provided for a period of two years from the date of original retail purchase or 300 charging cycles, whichever occurs first. The battery provided with the original retail purchase of the Product is designed to retain up to 75% of its original capacity during the coverage period of 2 years or 300 charging cycles. E-bike batteries purchased separately from the Products shall be covered under the limited warranty, if any, provided with the battery at its time of purchase.
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Limited accessories warranty. Aventon provides the limited warranty on only the following Aventon-branded accessories that are installed on the Product at the time of original retail purchase: fender, front rack, locks, lights, and rear rack for a period of two years from the date of original retail purchase.
One-Year Limited Warranty Period
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Limited component part warranty. Aventon provides the limited warranty on all other Aventon-branded component parts, unless otherwise excluded in this Limited Warranty, for a period of one year from the date of the original retail purchase.
This Limited Warranty does not, under any circumstances, provide coverage for loss or theft of the Products.
Wear and Tear Not Covered
Wear and tear refers to damage that naturally and inevitably occurs as a result of normal riding. For example, the cassette and chain on the Product will, even if properly maintained, eventually wear out requiring replacement. The same applies to brake pads that will wear upon use. Your Product may over time also develop minor creaks or other noises while riding which usually means it requires maintenance. Always inspect, maintain, and ride your Product in accordance with Aventon’s instructions and guidelines.
Wear and tear items are not covered by this Limited Warranty. The following is a non-exhaustive list of typical wear and tear items that are not covered:
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Bearings
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Brake Pads
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Chains
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Free Hub Bodies
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Handlebar Grips
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Rubber moving parts
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Shifter, brake cables and casings
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Sprockets
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Transmission gears
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Cassette and chain
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Derailleurs
Terms of Limited Warranty
To take advantage of this Limited Warranty, a dated proof of original retail purchase must be presented to Aventon. Proof of original retail purchase is needed whether you are the original retail purchaser or subsequent owner. In all events, the Limited Warranty will not provide coverage for Products located outside of the country where the Product was first purchased by the original purchaser.
During the duration of the Limited Warranty, Aventon will either repair or replace the defective component(s) of the Product or, at Aventon’s option, replace the Product (or any component(s) of the Product) with the same or most similar Product then available. That is because Aventon does not keep inventory forever, so Aventon may not have the exact replacement part or Product available. If the defective components(s), or the Product, is replaced, it needs to be returned to Aventon before the replacement is provided unless otherwise agreed to by Aventon in writing. You will not be charged for shipping costs incurred in processing any Limited Warranty claim, however, Aventon in its sole discretion can determine whether the return address provided to it is acceptable for use in handling any warranty claim. For example, Aventon will not ship replacement parts and/or Products to P.O. Boxes.
This Limited Warranty does not cover labor costs or associated expenses incurred in connection with the removal of any component parts of the Product, installation of any replacement parts, or any other services related to part, or Product, replacement under the terms of this Limited Warranty. All such labor expenses shall be borne exclusively by the owner of the Product, unless otherwise required by applicable local law or as agreed in writing by Aventon.
Limited Warranty Process Initiation
The first step is to contact customer experience or an Authorized Aventon Retailer, depending on where the original purchase occurred. Your Authorized Aventon Retailer or customer service representative will inspect the Product and contact you for next steps. To contact your original Authorized Aventon Retailer or if purchased online, a form can be filled out (Warranty Form).
Shipping Damage
Damage to a Product during shipping is not covered by this Limited Warranty. Notwithstanding such limitation, Aventon agrees to replace such damaged Products if you:
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Notify Aventon of damage to a Product in the shipping process within seven (7) days of the date of your receipt of the Product;
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Promptly provide Aventon with dated pictures and/or a video of the damaged Product;
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Return all original packaging and paperwork included with the Product; and
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Inspect the Product immediately upon receipt of the Product, and note in clear detail any immediately recognizable damage to the Product on the shipper’s Bill of Lading prior to signing off on the shipment of the Product.
If you choose to set up your own independent shipping method, such as use of freight forwarder or similar service, Aventon will not be responsible for the replacement of any Products damaged during such shipping method.
EXCLUSIONS OF LIABILITY AND DISCLAIMER OF IMPLIED WARRANTIES
THIS IS A FULL AND COMPLETE STATEMENT OF AVENTON’S LIMITED WARRANTY FOR THE PRODUCT. NO OTHER REPRESENTATION OF ANY KIND BY ANYONE SHALL CREATE ANY WARRANTY REGARDING THE PRODUCT.
AVENTON’S LIABILITY UNDER THIS LIMITED WARRANTY SHALL TO THE FULLEST EXTENT PERMITTED BY LAW BE NO GREATER THAN THE AMOUNT OF THE ORIGINAL PURCHASE PRICE FOR THE PRODUCT AND IN NO EVENT SHALL AVENTON BE LIABLE FOR ANY CONSEQUENTIAL, INCIDENTAL, SPECIAL OR PUNITIVE DAMAGES OR LOSSES, WHETHER DIRECT OR INDIRECT. THIS LIMITATION DOES NOT EXCLUDE LIABILITY FOR DEATH OR PERSONAL INJURY CAUSED BY AVENTON’S GROSS NEGLIGENCE. TO THE FULLEST EXTENT PERMISSIBLE UNDER APPLICABLE LAW, AVENTON HEREBY DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, FOR THE DURATION OF THIS LIMITED WARRANTY. TO THE EXTENT THESE IMPLIED WARRANTIES CANNOT BE DISCLAIMED, THE IMPLIED WARRANTIES ARE LIMITED IN DURATION TO THE LIFE OF THE EXPRESS LIMITED WARRANTY.
SOME STATES, PROVINCES, OR COUNTRIES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES OR WARRANTIES, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY. If it is determined by a court of competent jurisdiction that a certain provision of this Limited Warranty does not apply, all other provisions shall remain in full force and effect.
For questions concerning warranty, contact your Authorized Aventon Retailer or Aventon. You can find up-to-date contact information for your market at www.Aventon.com.
Ride Aventon, Inc.
3040 Saturn St
Suite 202 Brea, CA 92821
(866) 300-3311
Aventon US
Aventon CA
Aventon DE