Overall, I really love the bike. When it was delivered, I had zero issues with packaging. The rear tube did pop, not sure if it was defective or if it was pinched. Customer service said they would send one out but their CS is pretty awful. The user manual states it comes with a tool and when contacting them, they said that promo ended, they should update their user manuals.
As for the bike, it's very lightweight and really smooth. The drivetrain is a bit loud but I adjusted the chain and it seem to help out a lot. The biggest complaint I have is where the brake is located. It can be dangerous if you ever need a sudden stop. I bought a dropdown bar brake for the right side (I wanted the left side but the stock brake line is really short). Outside of the poor customer service and brake, I really enjoy it and would recommend it.
It's super comfortable and the electric works perfectly. I can get up any hill with ease. I do wish it weighed a little less as I live on the second floor, but when I take the battery off, it's manageable.
Thanks for the best quality bike I’ve ever purchased. It’s slick, it’s light, and it’s already got features. 5 STARS.
Easy to operate. Comfortable saddle. Easy to pedal. A little disappointed the battery pack was scratched in shipping.
Far exceeded my expectations. Bike is larger than I thought which was a good thing. Very quick and powerful. Hills are no match.
Bike is fun to ride. My kids won’t stay off of it. They want one now too. Fender directions were not included. Needed to read other reviews for guidance of taking rear wheel off to install the rear fender. Also had to look at pictures to orient things correctly. Other than that I’ve enjoyed the bike thus far.
No comparison to Trex, better controls and monitor, lighter weight, better battery. My wife and I began riding the day they arrived. Put 2 350’s together in an afternoon, great Utube for assembly. Lots of neighbors ask questions, couple took rides and placed an order that day. Quality all the way...thanks Aventon
Just purchased a new pace 350 bike. Happy with the purchase so far. Assembly instructions are not that good. Had to struggle with assembly
Included with my Sinch purchase. Much better than I had expected! I really like this light set. Small and very bright. Charging doesn’t take long and rubber attachment is easy.
The dropout was bent out of the box.
There are several white spots on the frame.
One spoke on the rear wheel was bent too.
Nevertheless, I really like the bike and I can not put less than five stars.
I've read all the glowing reviews on here and my bike is the total opposite. I literally just got it the Friday before Memorial Day. While assembly the rear tube blew up while adding air. It's a defective tube because it just split along the seam. The 2nd problem was the wheels were not true. The front was acceptable, the rear was all over the place. In addition to being not true, the wheel looks to be taller and shorter in different places. I'm probably nick picking here, but it's obvious to the naked eye. The most annoying aspect is the drive train. It's LOUD. Real LOUD. You can hear the rear cog engage and disengage every tooth. I've had other people who own fixed gear bikes try it and they are shocked at how loud the drive train is. You can hear the sounds it makes at least 30 feet away. I don't think it's normal. All I hear are how buttery smooth and quiet everyone's drive train is. This one is definitely not smooth or quiet on either the fixed or freewheel side. And yes, the wheel is centered and the chain tensioned properly. Really disappointed and hoping someone from Aventon eventually contacts me.
I am an eighty two year old ex marathoner, long distance road biker and have exercised my whole life.After eighty I found it hard to get off my road bike. Could not get my leg over the bar. My cousin suggest I get a step through (we called it a girls bike growing up). What a wonderful experience. I ride 100 miles a week and the Pace 500 is terrific. If you are over eighty and want to feel safe, buy this bike. It will get you out the door.
Bought this as a birthday present and was not disappointed... I read the great reviews while researching e bikes and it lived up to expectations. Great bike!
I purchased the 500 Step through for my wife. When I ordered it the site said 44 till delivery. We got it in 2 weeks, however the fenders I ordered with it did not come and a credit was issued back to me for the fenders but with no email or explanation from Aventon. I figure backordered due to Covid and not that big of deal at this point. The bike seems to be well built but I was disappointed with a few things upon putting it together. First, it had a sheet showing a deviation to the set-up saying the derailer was already installed at factory. The derailer was not installed at the factory. Again not a big deal but wondered why they included a separate instruction sheet when it wasn't correct. Next up was installing the rear tire. Upon installation the derailer bracket cracked off. I cannot understand why they would make the derailer bracket out if some weak plastic type material. After multiple cuss words I discovered they sent an extra one with the kit so this must be a known issue. For $1 more they could make the derailer bracket out of metal.
After the few assembly snafu's all is well. Bike rides well and is easy to learn to operate. My wife was an expert in an hour or so. We will be trying again to order the fenders as the first time riding on wet pavement gave us both a nice stripe up the back of our shirts.
No, for my sinch guys... It looks great and handles a set of bags very well, bike bags that is. Nice product, stylish, strong, and easy to mount to your bike...
Solid bike rack, larger gauge tubing than my current bike racks so I will need to buy new panniers. Instructions are horrible. I had to look at YouTube review and take screen shots to figure out how to install it. https://www.youtube.com/watch?v=lzcfwGjgyJc