Purchased the Pace 350 small frame about a month ago as a short commute vehicle, and I have been very happy overall. I've gone about 50 miles over the past month and it has done great- would buy again.
Class 2: this means it's still legal on bike paths in california and I don't have to worry about the other laws on faster/stronger ebikes.
The price is amazing. I thought I was stuck with DIY and department store bikes under 1K, but this bike also includes some name brand components and decent brakes.
Customer service. I contacted them twice. The first time was during assembly and the second was for a battery replacement. The original battery sent with the bike didn't hold a charge, but their online customer service was great at troubleshooting and fixing the problem. I can't praise them enough compared to other companies.
Small details. Things like a rubber paint protector for where the wires touch the frame, wraps organizing the wires, and tiny hooks for the brake wires are appreciated. None of the other bikes in the price point had these.
Battery size. The batter size lets me easily throw it in my purse and take it inside without looking like a crazy person carrying a battery.
Screen. This is the nicest screen I've ever used. I keep clearing the odometer accidentally, but it's nice to use both in the dark(backlight) and the day.
Assembly. Other bikes come with the rear wheel attached, but the pace does not. I ended up taking it to a bike shop to do it properly.
Bike Back Rack. I didn't read the comments and didn't purchase the long stays for it to fit the small frame. Thankfully 15'' stays aren't that rare, but it delayed attachment.
Sudden start. I can't really complain about this because every single bike at this price point and even above it will have the same sensors for the motor starting. It has not been an issue while riding, just something to get used to.