“First up, as a mechanic for over a decade, I found NO LOOSE BOLTS! Excellent work y'all. And I don't just mean sort of snug, the bike was actually assembled and the installed hardware was fully tightened to a safe torque.
So about two weeks and just under 50 miles in my back feels a ton better, I feel more awake, I've been sleeping better, and a ton of my coworkers are thinking about exercise from seeing my bike at work.
The bike has a good amount of power, I live in the mountains of Virginia and I'm like 260 lbs and this bike pulls pretty good. Not sure it would climb some of these crazy hills throttle only but my cars don't even like the hills, the PAS does great. I usually only use level 1 or two unless I'm late or at a narrow point in the road and want to avoid having a car come up on me. I charge the battery on the high side of half which is about 20 miles (I'm pretty surprised for my size and these hills).
The groupset is pretty good, the shifter is quick and accurate. The brakes are good but not amazing, keep in mind between me and the bike and my man bag it's well over 300 lbs so I can't complain a lot. The gearing gives you something through about 30-32 mph (the pedal assist helps through 28) after that you'll probably struggle to pedal fast enough to add anything. Without pedal assist this bike is pretty heavy to pedal, it probably wouldn't be impossible on flat ground but I wouldn't want to run out of juice.
The fork can be locked rigid which is great. I have a hill where I can hit 50 mph and I don't want suspension on that hill. Speaking of which, the bike is surprisingly stable at high speeds feels almost as good as my Caad 10 at high speeds. I was concerned about mushy unstable handling because of the large tires but it's confidence inspiring to the point I often ride with my hands tucked in my jacket on cold mornings.
The seat is pretty good. It's wide enough to support well but not too wide to allow you good movement. The frame, handlebars, and joints are nice and rigid, again I'm at the high end of this bike's rating so it seems well built in my opinion.
Overall, while I know there are cheaper ebikes, the Level performs well. I don't feel like I need to baby this bike and I'm not frustrated at its inability to climb, descend, stop, or handle well. The Level is confidence inspiring and I think "solid" is a great description of this bike, it feels reliable and I expect to get a lot of reliable service from it. Personally, if I were to upgrade it'd be something with mid drive, double or triple the power and preferably drop bars, IE. I would plan to spend $3-5k at least if I were going to upgrade because I feel like you'd probably have to really make some dramatic changes to get a better bike.”