Aventon Rear Rack - Level
Aventon Rear Rack for Level W/O Hardware or Stay
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Customer Reviews
Appreciate the customer service backing their product.
Thank you for the review. We are so glad our team was able to take care of you!
I purchased this as an upgrade to the stock rack that originally came w the Level. The main difference between the two is an additional horizontal bar along the sides at the top of the rack. This allows for a backet/bag to be attached to the top of the rack without interfering with pannier attachment on the sides.
All of the pictures on this rack show that additional bar, both mounted on the bike and in isolation. What I received did not have that additional bar, and was an identical stock rack to the one I have installed. I did not need to replace my rack, I was misled to believe this was a worthwhile upgrade.
Hi there,
Thank you for taking the time to share your honest feedback with us. Receiving a standard replacement rack instead of the upgraded dual side-bar model pictured on our site is certainly disappointing, and we completely understand your frustration.
When you order an accessory specifically for its features, receiving a different component is confusing and inconvenient. We want to ensure your setup is completely taken care of, and looking into your account history, we see that a member of our support team has been in touch with you directly to resolve this issue and provide a solution.
We have also shared your exact feedback directly with our web and product teams to review our listing media and prevent future discrepancies.
If you have any other questions or need further assistance with your bike, please do not hesitate to reach out to our support team at any time. We are always happy to help!
Best,
Aventon
Aventon US
Aventon CA
Aventon DE
