You may cancel an order by contacting us via email or telephone. Cancellation is not confirmed until you receive a response from our customer support team.
Due to the speed at which we process orders (as quickly as possible) we will attempt, but cannot guarantee that we will be able to cancel an order you placed on Aventon.com. After you have placed an order, we cannot change it, including for size or color reasons. Please make your selections carefully and reach out to our team for guidance to ensure you are choosing the right item if needed.
Orders which have already been shipped (you have received a tracking number) cannot be changed or cancelled. Please visit our return policy for return terms and instructions to send an order back for a refund, if desired.
If you ask us to cancel an order after we have captured funds from your credit/debit card, (or after we've captured funds from your PayPal account) 2.5% will be withheld from your refund to cover the cost of merchant card processing, which we do not recover when issuing a refund for a cancelled order.