Once my order was fully processed, our bike was delivered in a very timely fashion. We noticed that the shipping box had been slightly damaged near the derailer. Upon further investigation from my local bike shop, they had found the derailer arm was bent in shipping BUT, there was an extra arm in the box to replace it with. Thanks to foresight of Aventon, weeks of delay were overted from using our new Pace 500 bicycle. Thank you Aventon, we are proud of your product and service by your team