Pace 500 ebike

Bought for the wife. She really loves it! Instructions on the assembly were quite lacking of detail. The bike itself is quite nice. While assembling this bike we found that the chain was wrapped in a knot essentially. We had to do some disassembly before moving forward with the assembly. That was unpleasant, but just added an hour to the job. The customer service has been superb! We had one issue getting the front end tightened up and sent photos to customer service. They had us go to a bike shop and Aventon picked up the bill, which was only $16, but still they took care of it. Also of note, we ordered the fenders, which again come with next to zero instruction. Could not figure out a way to mount them, returned and got our refund. Also ordered the rear rack, again very little instruction. Now that I have them on, I have seen where it is mentioned that this particular bike needs the longer mounting brackets. Why would they not send them then to match the bike we were putting them on? I sure hope they send me those soon to make the mount a bit more secure.

Rick B

Just assembled bike (hired professional) and rode around neighborhood briefly due to heat in AZ. Liked my first impression but too soon to be more specific.

The only thing better than this bike is the customer service I received throughout the ownership experience.

The Pace 500 is a fantastic bike, compared to the competition, in terms of value for the money, performance and quality of construction and engineering. Best of all it is a thrill to ride, especially when you use all of the power/acceleration/speed at hand. Just remember to hold on. Plus its fun and easy to operate and well balanced. I couldn't be happier with my Pace 500 Step-through ebike!
Pat, in La Quinta,CA

my husband put the bike together fairly easily in about 2 hours. he had to go back and redo a couple of things, but we quickly had the bike up and running. went on a long, scenic ride together the next morning and the ride was awesome! the functions worked smoothly and e-assist seamlessly kicked in when i needed it on the challenging hills. i had rented an e-bike for the first time in tuscany last summer and loved it -- this bike is so much nicer! my husband is the bike rider in the family, but now we can ride together. we have a home in columbia county, ny, very hilly. up until now, the riding was just too challenging. this bike opens a whole new world! already of thinking of buying a second one so that vistiors can ride too!