Overall, I really love the bike. When it was delivered, I had zero issues with packaging. The rear tube did pop, not sure if it was defective or if it was pinched. Customer service said they would send one out but their CS is pretty awful. The user manual states it comes with a tool and when contacting them, they said that promo ended, they should update their user manuals.
As for the bike, it's very lightweight and really smooth. The drivetrain is a bit loud but I adjusted the chain and it seem to help out a lot. The biggest complaint I have is where the brake is located. It can be dangerous if you ever need a sudden stop. I bought a dropdown bar brake for the right side (I wanted the left side but the stock brake line is really short). Outside of the poor customer service and brake, I really enjoy it and would recommend it.