A Special Message from The Aventon Team:
Hello, current & future Aventon Customers,
We want to start by thanking you for your support and interest in Aventon products! We are honored you choose us for your bike needs.
Our bikes have become wildly popular and they are in extremely high demand because of their exceptional quality and fair pricing. These last few months, we've been inundated with a 600% increase in order volume.
We are doing our best to get back to everyone as quickly as possible, but as you can imagine, responding to 300+ inquiries per day from our exploding Aventon fanbase is not easy for our small crew. Our teams are working late into the night and on weekends to answer your questions and produce and deliver your bike as quickly as possible.
The pandemic has created exceptional demand for our bikes that provide germ-free exercise and commuting. It has also created a new wave of challenges we’re tackling.
Here’s our game plan to provide you with the exceptional service and support you deserve:
- Hiring more customer care representatives to respond to your inquiries
- Adding machinery, workers, and assembly lines to our factories to increase production of our amazing bikes to respond to the record number of orders
- Exploring new shipping carriers to keep up with high demand
Please understand our incredible partner bike shops are also experiencing their own set of unique issues brought on by the pandemic. They’ve had to overhaul their operations to ensure the safety of their customers.
As a reminder to you, our loyal customers, if you purchased your bike from Aventon.com, please continue to reach out tous for support.
If you purchased your bike from one of our partner bike shops, please reach out to them first. They are our representatives in your hometown and provide more personal, hands-on service.
We ask for your continued patience and understanding as we work through these unexpected delays. We value and appreciate your business more than we can express.
Thank you for your continued patronage to Aventon.
-Adele Nasr, Aventon Team Member